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Shipping and Returns

SHIPPING

Processing an order takes 1-2 days; once your order has been processed you will receive a shipping confirmation email.

Israel standard shipping:

Courier shipping - NIS 30 per order (3-4 business days)

Registered post - NIS 20 per order (7-14 business days)

Other International shipping:

Israel Post International mail - NIS 50 per order (10-14 business days).

To find out more information please contact our customer support at info@toosh-kids.com.

 

RETURNS

Our policy lasts 7 days. If 7 days have gone by since the date of the delivery, unfortunately, we can’t offer you a refund or exchange.

TOOSH is not responsible for shipping costs that may occur regarding the return of a product. The customer will be responsible for the return shipping cost as well as the redelivery cost.

    To complete your return, we require a receipt or proof of purchase.

    There are certain situations where only partial refunds are granted (if applicable)

    Any item not in its original condition is damaged or missing parts for reasons not due to our error.

    Refunds (if applicable)


    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Sale items (if applicable)


    Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

    Exchanges (if applicable)


    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@toosh-kids.com.